We want our customers to be happy with their purchase of Hawe van Hoop products; therefore, communication in your purchase process is key.
General Returns
You are welcome to exchange any unwanted products free of charge, provided that:
* The products are returned within 14 days after delivery.
*This return specifically excludes personalized products.
* Where applicable, the product must be in its original packaging with all seals intact
as at the point of sale.
* The goods are unused and undamaged.
* All returned goods are inspected to ensure they are undamaged, unused, and in the original packaging.
* Hawe van Hoop reserves the right to refuse a return if the product shows signs of use, has been damaged, or is not in the original packaging.
* Hawe van Hoop reserves the right to refund a purchase if pending fees, accounts or agreements are to be settled between the business and the customer or merchant. As a security measure, any standing/pending orders will be placed on hold until outstanding agreements are settled between the business and party/s involved.
Orders and Payments
Conclusion of Sales and availability of stock
Users may place orders for Goods, which Hawe van Hoop may accept or reject.
Whether or not Hawe van Hoop accepts an order depends on the availability of Goods, the correctness of the information relating to the Goods (including without limitation the price) and receipt of payment or payment authorization by Hawe van Hoop for the Goods.
NOTE: Hawe van Hoop will indicate the acceptance of your order by delivering the Goods to you, and only at that point will an agreement of sale between you and Hawe van Hoop come into effect (the “Sale”). This is regardless of any communication from Hawe van Hoop stating that your order or payment has been confirmed. Hawe van Hoop will indicate the rejection of your order by canceling it and, as soon as possible thereafter, refunding you for any amount already paid.
Orders may not be canceled after receipt of payment of the Goods by Hawe van Hoop.
After the dispatch of your Goods, you may cancel the Sale only in accordance with the Returns Policy.
Placing Goods in a shopping basket without completing the purchase cycle does not constitute an order for such Goods, and as such, Goods may be removed from the shopping basket if stock is no longer available. You cannot hold Hawe van Hoop liable if such Goods are not available when you complete or attempt to complete the purchase cycle at a later stage.
You acknowledge that stock of all Goods on offer is limited. In the case of Goods for sale by Hawe van Hoop, Hawe van Hoop will take all reasonable efforts to monitor stock levels and ensure that when stock is no longer available, that offers thereof are discontinued on the Website. However, we cannot guarantee the availability of stock. When Goods are no longer available after placing an order, Hawe van Hoop will notify you and you will be entitled to a refund of the amount paid by you for such Goods.
Warranty
We always strive to produce the best quality products, but even so, because everything is handcrafted and we are only human it can happen that there is a defect.
We try to source and use a good quality hardware and if your product has faulty hardware we will gladly replace it. You will need proof of your purchase. Please contact us at info@hawevanhoop.com regarding repairs or replacement of faulty hardware.
The standard warranty for all full leather products is 6 months from the date of purchase.
Full leather products are all those leather products where no canvas has been used in the exterior manufacturing of the product.
Should a product be defective we are happy to assess the defect and perform the following:
* Repair the identified defect.
* Exchange the defective product.
* Hawe van Hoop reserves the right to elect whether the product should be repaired or exchanged based on a physical inspection of the defective product.
A product defect specifically excludes damage arising from the following:
* Damage arising from normal wear and tear,
* Damage arising from any alterations to the product,
* Damage arising from negligence, incorrect use or abuse of the product,
* Damage arising from inadequate care that could reasonably be expected.
Custom-made Products
Please note, for all custom-made products payment of a deposit is required before work on the product will start. This deposit will be calculated and discussed with the client. The price and deposit will be determined by the design and materials used.
Please note you will be liable for all courier charges and fees where applicable.